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Why Promethean?

Promethean passionately believes in transforming learning environments through the use of innovative classroom technology that motivates learning and improves student achievement. Our technology solutions produce a seamless interaction between teachers, students and the connected classroom. Learn More


Promethean strives to back up its world-class products with world-class customer service. If you have technical questions about your Promethean solution, we're here to help.

There are number of options that you can use to contact Promethean.

Search the Knowledgebase

The Promethean Knowledgebase is an online database of commonly asked technical questions. It exists in a number of different languages and gives you the ability to search by product. There are also common links to the most viewed support articles and information on registering your product warranty.

Search the Knowledgebase

Technical Support

If you don't find the answer you need from any of the above options, please contact our technical support team via the Knowledgebase or by phone. Please note: if your question is about a registered product, please see your warranty documentation for ActivCare preferential support phone numbers. Information on warranties can also be obtained from the Training & Warranty product pages.

US Technical Support Numbers

GB Technical Support Numbers


Promethean software downloads are available on Promethean Planet. Select the software product you need and follow the directions listed there. Some software downloads require a software or hardware serial number. 

View software downloads & support resources

Note:  if you simply need to update your ActivInspire software to the newest version, that can be done through ActivInspire. Open the software on your computer, select "Help", then select "Check for Updates" to get started.


Drivers are available on the Promethean Knowledgebase. Simply select "Drivers",browse to the appropriate product, and follow the instructions. 

View drivers

Search Promethean Planet

As well as access to free teaching resources, professional development advice and software tips, Promethean Planet also features an active educator forum.  Browse the forums to learn from fellow educators or post your questions to get help from our huge online community.

Visit Promethean Planet