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The Standard Warranty is our basic warranty offering, automatically provided for all non-registered Promethean products.
Please note: it only takes a few moments to register your product and automatically upgrade from Standard Warranty to our free premium offering, Promethean ActivCare. To learn more about this upgrade, please click on the ActivCare tab.
The Standard Hardware Warranty accompanies all products (except the 500 and 300 Series ActivBoards), covering the first year after purchase. The Standard Hardware Warranty accompanies all boards in our 500 and 300 Series, covering three years from the date of purchase.
In order to provide quality support, our Customer Support team will need both proof of purchase* and the product serial number. We offer free online support through our Knowledgebase, as well as access to telephone support charged at a national call rate (where geographically available).
All warranty claims made under this warranty are serviced by Return for Repair – please see our Warranty Terms & Conditions for more details. For information on your specific product’s warranty term, please see the Warranty at a Glance Matrix.
Return for Repair is a warranty service offered to you as part of Promethean’s Standard Warranty and Promethean ActivCare. If, following a diagnostics call with Promethean’s Customer Support, the product is declared faulty, a replacement product will be shipped to you at no charge. The faulty product should be returned at the customer’s expense to Promethean before the replacement product is shipped. The replacement product installation expense is the customer’s responsibility. The replacement product will be shipped within seven working days of Promethean's receipt of the faulty product**.
Take a few moments to register your product and automatically upgrade your warranty and support to our free premium offering— Promethean ActivCare.
*Please see the Warranty Terms & Conditions.
**Subject to product availability, courier capability and geographical location.
Promethean ActivCare is our free premium warranty offering available for registered Promethean products. Registering your product with Promethean automatically upgrades your warranty and support to our free premium service, Promethean ActivCare.
Benefits provided by upgrading for free to Promethean ActivCare include:
All relevant warranty claims made under this warranty are serviced by Return for Repair – please see our Warranty Terms & Conditions for more details. For information on your specific product’s warranty term, please see the Warranty at a Glance Matrix.
Take a few moments to register your product and automatically upgrade your warranty and support to our free premium offering, Promethean ActivCare. You can also view the ActivCare brochure for detailed descriptions of all the warranty and support services available.
Promethean ActivCare+ offers a wide range of purchasable warranty extensions and enhancements available for registered Promethean products, in addition to the Standard Promethean warranty and ActivCare. If you're interested in purchasing ActivCare+, please visit the How to Buy section of the website and locate a local reseller near you, using our interactive map.
By upgrading your warranty to ActivCare, you will be eligible to purchase ActivCare+ warranty extensions and enhancements. To register your products, please visit the registration page.
Return for Repair Extension
This option extends the Return for Repair service for products covered under your Standard Warranty to five years.
This upgrade from the standard Return for Repair service can be purchased for five years on relevant products, greatly reducing the time your product is out of action while you wait for replacement products. The replacement products are shipped at no charge and in advance of the faulty products being returned to Promethean by you. We aim to ship the replacement product within seven working days of the faulty product being reported**. Advanced Replacement is available only in certain countries. Please see our Warranty at a Glance Matrix for more details.
This option upgrades both Return for Repair and Advanced Replacement services to a full, On-Site Support service and can be purchased for five years on relevant products. On-Site Support means that an authorized Promethean Service Provider will come on-site to repair or replace faulty parts. The Service Provider will arrive on-site within three days of the faulty product being reported**. This option is available only in certain countries; please see our Warranty at a Glance Matrix for more details.