Warranty Extensions and Enhancements
Promethean ActivCare Plus offers a wide range of purchasable warranty extensions and enhancements available for registered Promethean products.
By upgrading your warranty to ActivCare, you will be eligible to purchase ActivCare Plus warranty extensions and enhancements. Take a few moments to register your product
Mix and match ActivCare Plus offerings to meet your unique needs.
- Return for Repair Extension – This option extends the Return for Repair service for products covered under your Standard Warranty to five years.
- Advanced Replacement – This upgrade from the standard Return for Repair service can be purchased for five years on relevant products, greatly reducing the time your product is out of action while you wait for replacement products. The replacement products are shipped at no charge and in advance of the faulty products being returned to Promethean by you. We aim to ship the replacement product within seven working days of the faulty product being reported**. Advanced Replacement is available only in certain countries. Please see our Warranty-at-a-Glance Matrix for more details.
- On-Site Support – This option upgrades both Return for Repair and Advanced Replacement services to a full, On-Site Support service and can be purchased for five years on relevant products. On-Site Support means that an authorized Promethean Service Provider will come on-site to repair or replace faulty parts. The Service Provider will arrive on-site within three days of the faulty product being reported**. This option is available only in certain countries; please see our Warranty-at-a-Glance Matrix for more details.
View the ActivCare brochure for detailed descriptions of all of the warranty and support services available.
Click here for warranty information on products purchased prior to March 1, 2011.
ActivCare Frequently Asked Questions