Standard Warranty Offering
The Promethean Standard Warranty is our basic warranty offer automatically provided for all non-registered Promethean products.
This Standard Hardware Warranty accompanies all products (except the 500 and 300 Series ActivBoards*) covering the first year after purchase**. In order to provide quality support, our Customer Support team will need both proof of purchase* and the product serial number. We offer free online support through our Knowledgebase as well as access to telephone support charged at a national call rate (where geographically available). All warranty claims made under this warranty are serviced by Return for Repair – please see our Warranty Terms & Conditions for more details. For information on your specific product’s warranty term, please see the Warranty-at-a-Glance Matrix.
What is Return for Repair?
It is a warranty service offered to you as part of Promethean’s Standard Warranty and Promethean ActivCare. Following a diagnostics call with Promethean’s Customer Support and once the product is declared faulty, a new product will be shipped to you at no charge. The faulty product should be returned , at the customer’s expense to Promethean before the new product is shipped. The new product installation expense is the customer’s responsibility. The new product will be shipped within seven working days of receiving the faulty product back***.
Take a few moments to register your product and automatically upgrade your warranty and support to our free premium offering— Promethean ActivCare.
View the ActivCare brochure for detailed descriptions of all of the warranty and support services available.
Click here for warranty information on products purchased prior to March 1, 2011.
*The Standard Hardware Warranty accompanies all boards in our 500 and 300 Series, covering three years from the date of purchase*.
**Please see the Warranty Terms & Conditions.
**Subject to product availability, courier capability and geographical location.
ActivCare Frequently Asked Questions